Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information at Roveron Rmotex.

Information We Collect

At Roveron Rmotex, we collect information to provide you with better cooking experiences and personalized content. The data we gather helps us understand your preferences and improve our creativity platform.

Personal Information

When you interact with our platform, we may collect personal details such as your name, email address, phone number, and location information. This happens when you sign up for our learning programs, contact us for support, or subscribe to our cooking newsletters.

Usage Data

We automatically collect information about how you use our website and services. This includes your IP address, browser type, pages visited, time spent on our site, and cooking preferences you've indicated through your interactions with our content.

Cooking Preferences and Behavioral Data

To provide personalized recipe recommendations and cooking tips, we collect data about your culinary interests, dietary restrictions, skill level, and engagement with our cooking content and learning materials.

How We Use Your Information

Your information serves multiple purposes in enhancing your cooking journey with us. We believe in transparency about how every piece of data contributes to your experience.

Providing personalized cooking recommendations and recipe suggestions based on your preferences and skill level
Sending you updates about new courses, cooking tips, and platform improvements that match your interests
Improving our website functionality and user experience through usage analytics and feedback
Responding to your inquiries, support requests, and providing customer service assistance
Processing registrations for our learning programs and upcoming courses
Conducting research to develop new cooking content and educational materials

Marketing Communications

We use your contact information to send relevant cooking tips, course announcements, and platform updates. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, there are specific circumstances where we may share your data to provide better services or comply with legal requirements.

Service Providers

We work with trusted third-party companies that help us operate our platform, process payments, send emails, and analyze website performance. These partners have access to your information only to perform these services on our behalf and are obligated to protect your data.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request. This includes situations where disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will notify you before your information becomes subject to a different privacy policy.

Data Security and Protection

Protecting your personal information is a top priority. We implement multiple layers of security to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

SSL encryption for all data transmission between your device and our servers
Regular security audits and vulnerability assessments of our systems
Restricted access to personal data - only authorized personnel can access user information
Secure data storage with backup systems to prevent data loss
Regular security training for our staff members who handle user data

Data Breach Protocol

In the unlikely event of a data breach, we will notify affected users within 72 hours and provide detailed information about what happened, what data was involved, and steps we're taking to address the situation.

Your Privacy Rights

You have significant control over your personal information. We respect your privacy rights and provide multiple ways for you to manage your data with us.

Access and Portability

You can request a copy of all personal information we hold about you. We'll provide this data in a structured, commonly used format that you can easily transfer to another service if desired.

Correction and Updates

If any of your personal information is incorrect or outdated, you can request corrections. You can update most information directly through your account settings, or contact us for assistance with data updates.

Deletion Rights

You can request deletion of your personal information at any time. We'll remove your data from our active systems, though some information may be retained in backup systems for security purposes for a limited time period.

Marketing Preferences

You have full control over marketing communications. Opt out of specific types of emails, adjust frequency preferences, or unsubscribe completely from all marketing messages while maintaining your account.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and provide personalized content. Understanding how these technologies work helps you make informed decisions about your privacy.

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic features like page navigation, access to secure areas, and remembering your login status. These cookies don't collect personally identifiable information.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us identify popular content, troubleshoot issues, and improve user experience. The data collected is aggregated and anonymous.

Personalization Cookies

These cookies help us provide personalized cooking recommendations, remember your preferences, and customize content based on your interests and past interactions with our platform.

Data Retention

We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Account information: Retained while your account is active and for 3 years after account closure
Course and learning data: Kept for 5 years to provide continued access to your progress and certificates
Support communications: Retained for 2 years for quality assurance and training purposes
Marketing data: Kept until you unsubscribe or request deletion
Website analytics: Aggregated data retained for 26 months for statistical analysis

International Data Transfers

As part of our global operations, your personal information may be transferred to and processed in countries other than Malaysia. We ensure that all international transfers comply with applicable data protection laws and provide adequate protection for your personal information.

Transfer Safeguards

When transferring data internationally, we use appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legally approved mechanisms to ensure your data remains protected to the same standards as required in Malaysia.

Children's Privacy

Our platform is designed for adult users and those at least 16 years of age. We don't knowingly collect personal information from children under 16. If we discover that we've inadvertently collected information from a child under 16, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided personal information to us should contact us immediately. We encourage parents to monitor their children's online activities and teach them about sharing personal information safely.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email, website notifications, or other appropriate communication methods.

We encourage you to review this privacy policy regularly to stay informed about how we're protecting your information. Continued use of our services after policy changes indicates your acceptance of the updated terms.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please don't hesitate to reach out to us.

Email: [email protected] Phone: +60189840228 Address: No.1-1-38, Lot 38, 1st Floor
Likas Square Commercial Centre
Jalan Istiadat, Likas
88400 Kota Kinabalu, Sabah, Malaysia

We aim to respond to all privacy-related inquiries within 5 business days.

This Privacy Policy is effective as of January 15, 2025, and was last updated on January 15, 2025.